TERMS

Orders & Payment

All orders are subject to acceptance and availability. Payment is collected at checkout.

I reserve the right to cancel or refuse an order in the event of a pricing error, suspected fraud, payment issue, or other circumstance that prevents me from fulfilling the order. If I cancel an order after payment has been collected, the amount paid will be refunded.

Prices are listed in U.S. dollars unless otherwise stated and may change without notice. Price changes do not affect orders that have already been accepted.

Made-to-Order Jewelry

GemLost jewelry is made to order unless otherwise stated. Production timeframes are estimates based on the expected time required to make each piece.

If I cannot ship your order within the timeframe stated at the time of purchase, I will contact you regarding the delay and provide any cancellation or refund options required by applicable law.

Jewelry & Natural Variation

Each piece is individually finished, and slight variations may occur.

Gemstones are natural materials and may vary in color, pattern, inclusions, and other characteristics. These natural variations are part of the individual stone and are not considered defects.

Ring Sizing

You are responsible for selecting the correct ring size when ordering. If you are unsure of your size, please contact hello@gemlost.com before placing your order.

Because the structure of each design is different, resizing may not be possible for every piece. Where resizing is possible, additional charges and production time may apply. Please contact me before sending any piece for resizing.

Shipping

Orders are shipped fully insured with tracking and require a signature upon delivery.

If a shipment is lost or damaged in transit, please contact me so I can investigate the shipment and, where appropriate, open a claim with the carrier.

If tracking shows a package as delivered but you cannot locate it, please contact me promptly so the delivery can be investigated.

Delivery estimates do not include delays caused by customs, carriers, severe weather, or other circumstances outside my reasonable control.International Orders

International orders may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

You are responsible for ensuring that the jewelry you order may legally be imported into your destination country. International delivery times may be affected by customs processing.

Returns

Returns are accepted within 14 days of delivery. To request a return, contact hello@gemlost.com within 14 days of the date tracking shows the order was delivered.

Pieces may be tried on for fit but must be returned in their original condition, without scratches, damage, alterations, or signs of extended wear.

Return shipping and insurance are the responsibility of the customer unless the piece arrived damaged, defective, or incorrect. Because GemLost jewelry is valuable, returned pieces should be appropriately packaged, tracked, and fully insured. I am not responsible for return shipments that are lost or damaged before they are received by me, except where applicable law provides otherwise.

Original shipping charges and any customs duties, taxes, tariffs, brokerage fees, or other import charges are non-refundable except where required by law.

Custom, personalized, or altered pieces are final sale except where required by law.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law.

Refunds

Once an eligible return has been received and inspected, I will notify you of its status. Approved refunds will be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your piece arrives damaged, defective, or different from what you ordered, contact hello@gemlost.com as soon as possible with your order number and photographs of the piece and packaging so I can investigate and resolve the issue.

Payment Disputes

If you believe there is a problem with a charge or an order, please contact hello@gemlost.com so I can investigate and attempt to resolve the issue.

Intellectual Property

Unless otherwise stated, the GemLost name and logo, original jewelry designs, photographs, text, graphics, and other original content on this website belong to GemLost and may not be reproduced, copied, distributed, or used commercially without permission.

Website Use

This website and its contents are provided for personal, non-commercial use. You may not misuse the website, interfere with its operation, attempt unauthorized access, or use its content in violation of applicable law.

Limitation of Liability

To the extent permitted by applicable law, GemLost is not liable for indirect, incidental, or consequential losses arising from use of this website or its products.

Nothing in these terms excludes or limits liability, rights, or remedies that cannot legally be excluded or limited.

Governing Law

These terms are governed by the laws of the State of Utah, United States, without regard to conflict-of-law principles, except where applicable consumer protection law provides otherwise.

Changes to These Terms

I may update these terms from time to time. Changes take effect when the updated terms are published on this page unless otherwise stated.

Last updated: September 2026

PRIVACY

Information I Collect

When you place an order, contact GemLost, join the mailing list, or otherwise use this website, information may be collected such as:

• your name

• email address

• phone number

• billing and shipping addresses

• order and product information

• information you provide when contacting me

• information about how you interact with the website

• device, browser, and similar technical information collected through cookies and related technologies

Payment information is collected and processed securely by the payment provider used at checkout. GemLost does not receive or store your complete payment card number.

How I Use Your Information

I may use your information to:

• process and fulfill orders

• communicate with you about an order

• provide customer service

• arrange shipping, returns, repairs, or other requested services

• prevent fraud and protect the security of the website and transactions

• maintain and improve the website

• understand how visitors use the website

• send marketing emails when you have chosen to receive them

• comply with legal, tax, accounting, and regulatory obligations

Squarespace & Other Service Providers

GemLost is hosted through Squarespace. Squarespace and other service providers may process personal information as necessary to provide website hosting, ecommerce, payment processing, analytics, email, shipping, security, and related services.

I may share information with service providers only when reasonably necessary to operate GemLost, fulfill your order, provide a service you requested, or comply with legal obligations.

These providers may process information according to their own privacy policies and legal obligations.

Cookies & Analytics

This website may use cookies and similar technologies for essential website functions, security, preferences, analytics, and other features.

Squarespace and any analytics services enabled on the website may collect information about visits and interactions with the site.

Where required by applicable law, you may be given choices regarding non-essential cookies or similar technologies.

Marketing Emails

If you choose to join the GemLost mailing list, I may use your email address to send news about new objects, releases, or other GemLost updates.

You can unsubscribe at any time using the unsubscribe link included in marketing emails.

Purchasing from GemLost does not automatically subscribe you to marketing emails.

International Data Processing

Because GemLost sells internationally and uses service providers that may operate in different countries, personal information may be processed or stored outside the country where you live.

Where required, applicable safeguards or other legally recognized mechanisms may be used by the relevant service provider for international transfers of personal information.

How Long Information Is Kept

I keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations.

Different types of information may be retained for different periods.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses of it.

You may also have the right to withdraw consent where processing is based on consent.

These rights are subject to applicable law and may have exceptions—for example, I may need to retain certain transaction records for tax, accounting, fraud prevention, or other legal purposes.

To make a privacy request, contact hello@gemlost.com.

I may need to verify your identity before completing certain requests.

Changes to This Privacy Policy

I may update this privacy policy as GemLost, the website, or applicable requirements change. The current version will be published on this page.

Contact

For questions about these terms, an order, or your personal information, contact:
hello@gemlost.com

Last updated: September 2026